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FAQs

 
 

Shipping & processing

The processing time for orders is typically 1-3 business days. Shipping times vary depending on your location.

We thank you for your patience.

If you would like to cancel your order, please send us an e-mail at info@luminapro.co. An order can only be canceled if the warehouse has not dispatched your order. 

Please keep in mind that our customer service team is working to get through all your requests in a timely manner.

All our products and lamps are tested before delivery. Our products are double packaged with a wood frame and specifically designed corner protectors to ensure safe delivery. It is important to save the original packaging for any return or warranty claims. 

Customer Care

See return policy here.

See warranty policy here.

Four is a split payment option that allows you to split your payments interest-free. Paid in 4 simple payments, split over 6 weeks. Instead of paying the full price today, you can split your payments every 2 weeks.

Four is secure and PCI compliant. Your payments are automatically paid and there is no need to worry about making manual payments. 

HOW DOES IT WORK?
Select Four at checkout Select/Input your payment method for your purchase.
Pay with Four Your order is split and will proceed as usual. 

AM I ELIGIBLE FOR THIS?
Be 18 years or older
Be from an Accepted Country (US,CA,UK,AUS)
Meet minimum or maximum payment requirements

DOES FOUR AFFECT MY CREDIT SCORE?
No, Four will not affect your credit score. 

HOW ARE PAYMENTS MADE? 
Repayments are automated from your payment method. If your payments are paid successfully  by the due date, no fees will be incurred.
If your scheduled payment fails to process, you will be charged a $7 failed payment fee.
If you would like to reschedule your payment, the first reschedule is always free, but subsequent rescheduling will cost $8. 

 

WHEN DO I RECEIVE MY PURCHASE?
We ship your order as for any other payment method. 

 

LOOKING FOR MORE INFORMATION?
If you have any questions that you still need assistance with, feel free to reach out via:
Live Chat 
Email


User Agreement | Privacy Policy | Acceptable Use Policy

Click on the product below to view and download the setup instructions:

PRO Hollywood Mirror

Crystal Vanity Mirror 

Makeup Chair with Headrest

18" Professional Ring Light

PRODUCTS

Yes, the lamp bulbs are included in the price and are packed inside the mirror frame. 

GLAM

All makeup artists agree – natural daylight is the best light when you apply your makeup. The brightness of daylight is 2,700 Kelvin. Adjust your product accordingly.

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